Arts and recreation venues provide auxiliary aids such as assistive listening and audio description devices, as well as other equipment like wheelchairs, tablets, or iPads to provide access to their programs and activities for people with disabilities. Development of good policies and procedures for the maintenance, distribution, and training in use of these devices is critical in order to provide safe and seamless access. Topics will include maintenance requirements of sanitizing, and storage; and distribution procedures of testing, delivery of devices, instructions on use, troubleshooting, collection, and follow-up on any malfunction. While entities cannot charge for the use of an auxiliary aid, they can collect some form of collateral in an effort to ensure the equipment is returned. What is allowable and how to determine the type of collateral to request so as not to be onerous to the patrons who have the loan of the equipment will be presented.