Archives

NOTE: All Topic Guides are available for downloading at http://www.dredf.org/ADAtg/.

April 12, 2011

Topic Guide 7 No-Shows in ADA Paratransit

The DOT ADA regulation allows transit agencies to suspend, for a reasonable period of time, the provision of paratransit service to riders who establish a pattern or practice of missing scheduled trips, also known as no-shows. The session will discuss not counting no-shows beyond the rider's control, using a proportion of no-shows rather than an absolute number, alerting the rider of no-shows, suspensions and the appeal process, how financial penalties may only be optional in lieu of a suspension, recommended no-show procedures, strategies for reducing no-shows, and late cancellations. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation.

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March 8, 2011

On-Time Performance in ADA Paratransit

The session will address scheduling practices that fundamentally affect on-time performance, including using the one-hour scheduling window correctly and scheduling to the appointment time. Then the session will discuss important aspects of on-time performance including pickups, drop-offs, and avoiding very early and late service. The session will also discuss missed trips, travel time, and how to avoid misinterpreting the 50% subscription service cap. Further, the session will include other best operational practices to keep ADA paratransit service running on time, such as managing unscheduled trips, run and vehicle coverage, on-time pullouts, reservations and scheduling, and dispatching. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation..

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February 8, 2011

Origin to Destination Service in ADA Paratransit

This Topic Guide addresses Department of Transportation Disability Law Guidance on the ADA obligation for transit agencies when paratransit riders need assistance beyond the curb, due to their disabilities. After discussing the DOT Guidance, the session will address operational policies and practices for implementing it and provide examples of when door-to-door service may or may not be required. The session will also cover how transit agencies can determine when assistance is necessary, assess obstacles to providing assistance, and ensure vehicle operators have information about needed assistance. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation..

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January 11, 2011

Telephone Hold Time in ADA Paratransit

The ADA prohibits any capacity constraints in ADA paratransit. One important example is when riders must wait on the telephone for unduly long periods of time to arrange rides. The session will address the ADA requirements and best operational practices for avoiding long telephone hold times and for measuring hold times. It will also discuss other important operational practices including minimizing hold times for "Where's My Ride" calls, avoiding secondary holds, ensuring there aren't busy signals, avoiding limits on the number of trip requests per call, avoiding misinterpretation of the 50% subscription service cap, and other practices that can affect telephone hold time. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation..

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December 14, 2010

Eligibility for ADA Paratransit

The session will first address the categories and types of eligibility, including conditional eligibility. Important best-practice do's and don'ts will also be discussed, including basing decisions on the most limiting condition, using a comprehensive task/skill list, applying the reasonable person test, identifying specific abilities and/or limitations, basing decisions on a case-by-case analysis of each applicant, and interpreting safety issues properly. The session will also address the eligibility determination process, including the 21-day process, functional assessments, the appeal process for eligibility denials, and visitors. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation..

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November 9, 2010

Stop Announcements and Route Identification

The ADA requires transit agencies to announce stops on the bus and train, as well as to identify bus and train routes at stops that serve more than one route. The session will address stop announcement and route identification procedures and technology, stop announcement lists, policies and training, monitoring, progressive discipline, incentives, enlisting the aid of the community, and complaint investigation. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation..

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October 12, 2010

Equipment Maintenance

The ADA requires transit agencies to maintain in operative condition those features of facilities and vehicles necessary to make them accessible. This requirement applies to the full range of accessibility features, including elevators in train stations, wheelchair lifts and ramps on buses, and many other features and equipment. The session will address many issues including lifts that are difficult to maintain, preventive maintenance, bus stop accessibility, monitoring, complaint investigation, and discipline. There will be time for participant questions.

Funded by the Federal Transit Administration to provide technical assistance on ADA transportation to transit agencies, riders, and advocates, the Topic Guides bring together the requirements of the Americans with Disabilities Act and the Department of Transportation ADA regulations, FTA determinations, and best operational practices for ADA compliance. The Topic Guides also draw information from many other sources. The Topic Guides on ADA Transportation were developed by the Disability Rights Education & Defense Fund (DREDF) and TranSystems Corporation..

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